Are you passionate about delivering excellent customer service, have strong organisational skills, and want to make a difference for women’s rights?
ActionAid Australia is looking for someone with attention to detail and a positive, proactive attitude to join our fundraising team!
- Part-time position – 3 days a week
- Salary: $72,000+ (pro rata) plus superannuation, FBT, salary packaging and flexible working
The organisation
ActionAid Australia (AAA) is a global women’s rights organisation that empowers women on the frontlines of injustice to mobilise and transform their communities.
ActionAid works in more than 70 countries. ActionAid Australia’s Sydney offices are based in Pitt St, CBD, a short walk from Martin Place.
The role
The Supporter Relations Co-ordinator is a key role in the Fundraising Team to deliver best practice supporter care.
Key roles and responsibilities:
- Manage all supporter enquiries via phone, email, and mail, ensuring top-tier customer service.
- Process and receipt donations, maintaining both electronic and hard copy donor records.
- Assist with the maintenance of donor files, ensuring accurate and timely updates.
- Handle daily bank deposits and mail dispatch, ensuring punctuality and consistency.
- Support the Office Manager with reception duties, including taking and redirecting phone calls as needed.
As the ideal candidate for the role, you have
- A commitment to ActionAid’s mission and values, including advancing women’s rights.
- At least 3 years’ experience using Raiser’s Edge or similar CRM systems.
- Excellent organisational and administrative skills.
- Ability to work effectively both autonomously and as part of a team.
- Strong people skills, a great phone manner, and the ability to build rapport with supporters.
Benefits
- A supportive and collaborative working environment.
- Flexible start/finish times to suit your lifestyle.
- Competitive remuneration and generous fringe benefit scheme.
- Xmas shutdown leave.
- 10 days personal leave per year plus 2 days mental health leave.
- 12 months parental/adoption leave, including 16 weeks paid.
- Additional leave entitlements incl. study and domestic violence leave
- Flexible work arrangements.
If you have a passion for customer service, women’s rights, and the required skills, we’d love to hear from you!
Please email your application to [email protected], attaching a copy of your resume and a cover letter highlighting how you meet the above selection criteria. A detailed position description is available here.
Applications will be reviewed as received.
ActionAid is an equal opportunities employer, and is always actively looking for applicants from a diverse range of genders, cultures, language groups, abilities, and experiences to apply.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa or be eligible to apply for one.